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No call list info for line 2 registration

Occasional Contributor

No call list info for line 2 registration

VVX 300 and 400 using software 5.4.x, 5.3.2, 5.2.5.  I have 2 lines registered on each phone and when I check any call list on either phone every call displays as having been on line 1.  If I go into the directory, recent calls, type and select line 2 I get 'No records', but if I scroll through my call list and select Dial on a call that occured on Line 2 the phone will seize Line 2 to place the call.

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Polycom Employee & Community Manager

Re: No call list info for line 2 registration

Hello cdecker,

welcome back to the Polycom Community.

I am not fully sure I understand your issue but either pressing the Menu Key => Directories => Recent calls or simply the navigation button to the right I see:




Selecting the individual calls shows me the line:


VVX_400_Called_list_02.PNG or VVX_400_Called_list_03.PNG

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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