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No incoming calls on SoundStation IP 6000

Occasional Visitor

No incoming calls on SoundStation IP 6000



I'm having trouble setting up my SoundStation IP 6000.


The phone will make an out going call but not incoming.


Can only help? with any setting that needs to be changed?


The SIP account is working. I can make and receive calls on zoiper




Message 1 of 3
Polycom Employee & Community Manager

Re: No incoming calls on SoundStation IP 6000

Hello yorkie727,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Above explains how you can check the registration status of the phone.


It would be interesting if the unit is registered correctly. In order to receive an incoming call certain ports need to be open.


You may want to work with your network team on this.


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Above explains how to utilize the phones logs and/or wireshark to troubleshoot such issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Visitor

Re: No incoming calls on SoundStation IP 6000

I just reset the phone and its working now.

Message 3 of 3