Hi
I'm having trouble setting up my SoundStation IP 6000.
The phone will make an out going call but not incoming.
Can only help? with any setting that needs to be changed?
The SIP account is working. I can make and receive calls on zoiper
Regards
yorkie727
Hello yorkie727,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=
Above explains how you can check the registration status of the phone.
It would be interesting if the unit is registered correctly. In order to receive an incoming call certain ports need to be open.
You may want to work with your network team on this.
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Above explains how to utilize the phones logs and/or wireshark to troubleshoot such issues.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
I just reset the phone and its working now.