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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-01-2018 02:39 PM

HP Recommended

One of our VVX 601's has two line's configured.  If person is on either line 1 or line 2 and the other line has a call coming into it, the display doesn't change and indicate that another call is coming into the phone.  Should show call and answer or reject button.  Any idea how to turn this on?  Other phones in office work fine. Running 5.4.1.17954

2 REPLIES 2

‎02-02-2018 03:05 AM

HP Recommended

Hello @Stevea,

welcome to the Polycom Community.

First of all you are running a software that is no longer supported.

 

You should be running UC Software 5.7.0 or if later UC Software 5.6.1

 

If you need to stay on 5.4.x then at least use the latest software 5.4.7

 

I suggest you simply backup the configuration of a working phone and compare it with the non working phone via the web interface:

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-02-2018 09:54 AM

HP Recommended

I did download and compare configuration with another phone of same type.  I did not notice any difference.  To fix this I just replaced the troubled phone with another phone.  I think it was just a setting in the phone but I couldn't find what it was.

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