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No indication of incoming call VVX 601

Stevea
Occasional Contributor

No indication of incoming call VVX 601

One of our VVX 601's has two line's configured.  If person is on either line 1 or line 2 and the other line has a call coming into it, the display doesn't change and indicate that another call is coming into the phone.  Should show call and answer or reject button.  Any idea how to turn this on?  Other phones in office work fine. Running 5.4.1.17954

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: No indication of incoming call VVX 601

Hello @Stevea,

welcome to the Polycom Community.

First of all you are running a software that is no longer supported.

 

You should be running UC Software 5.7.0 or if later UC Software 5.6.1

 

If you need to stay on 5.4.x then at least use the latest software 5.4.7

 

I suggest you simply backup the configuration of a working phone and compare it with the non working phone via the web interface:

 

Utilities > Phone Backup & Restore > Phone Backup > Phone Backup


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Stevea
Occasional Contributor

Re: No indication of incoming call VVX 601

I did download and compare configuration with another phone of same type.  I did not notice any difference.  To fix this I just replaced the troubled phone with another phone.  I think it was just a setting in the phone but I couldn't find what it was.

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