Just received Polycom VVX 400. I have it connected but with the handset set I cannot hear a caller on the end. The volume is set a max voulme level. When I switch to speaker setting, then I can hear the other caller.
When I pickup the handset to make a call, no ring tone or sound. If I make a call on speaker setting, I hear ring tone and sound
If yes and this is a brand new unit please work with whoever sold it and issue an RMA.
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Polycom Global Services
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's