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OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

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Occasional Visitor

OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Looks like there is no issue with making outbound calls via Obitalk service **9<Obitalk number> or pp(Obitalk number) from the VVX x50 phones provisioned by Google Voice. 

However,  it's NOT possible to receive Obi calls on a VVX OBi Edition phone. Calls dialed to a VVX x50 Obi Edition phone via Obitalk (**9+Obi_number) are not ringing.They show up on the missed calls history, but they never get displayed or sounded on any of the VVX x50 Obi Edition phones configured with G-Suite Google Voice. 


Any suggestions? 

Many thanks,

Michael

Message 1 of 7
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Occasional Visitor

Re: OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Hi Steffen, this is awesome.

You are great! 

 

Thanks so much for your help. 
Michael

View solution in original post

Message 7 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Hello @Michael8080 ,

 

welcome to the Poly Community.

 

As Google is in complete control of the phone settings I would suggest you log this with Google as they may have made changes to the original ObiTalk settings on the phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Visitor

Re: OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Hi Steffen, many thanks for your reply.

I would need to tell Google support folks which settings need to be enabled/changed.

They do not seem to be familiar with the OBi-number to OBi-number calls through OBitalk network.

I've talked with Google support folks from Guatemala who support US and Google support folks from Ireland who support Europe. Neither of the contacts seem to be aware of the OBitalk service. 

Do you know which settings need to be enabled? 

Many thanks!
Michael

Message 3 of 7
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Polycom Employee & Community Manager

Re: OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Hello @Michael8080 ,

 

from my own personal experience, once the phone is provisioned by Google, Google is the only service provider you can use.

 

I have asked this question internally from the team who look after the partnership but I cannot guarantee an answer. The official answer would need to come from Google as they offer the service.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Occasional Visitor

Re: OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Understood. Thank you.

I just need to tell Google what settings we need them to change in their VVX x50 configuration to enable receiving Obitalk calls. 

 

Message 5 of 7
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Polycom Employee & Community Manager

Re: OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Hello @Michael8080 ,

 

I forwarded this post to the team that works with Google and Google will make a change to the configuration so you should be able to use the ObiTalk feature.

 

Please liaise with Google if you have any questions on the timeline for this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Highlighted
Occasional Visitor

Re: OBitalk calls to VVX x50 Obi Edition phones provisioned by Google Voice

Hi Steffen, this is awesome.

You are great! 

 

Thanks so much for your help. 
Michael

View solution in original post

Message 7 of 7