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Obtaining unlisted firmware release

Nikko Dot JPG
Occasional Visitor

Obtaining unlisted firmware release

Hello,

 

I am trying to obtain firmware release 5.5.1.11840 (split) for VVX series.

However the only releases listed on the VVX matrix are Rev P (5.5.1.15880) and Rev Q (5.5.1.15937).

 

I require this version specifically for a very large volume of phones and cannot find any other sources for downloading.

 

If their are old links to archived releases that would be awesome, however just this release would be sufficient for me.

 

Best Regards,

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Obtaining unlisted firmware release

Hello @Nikko Dot JPG,

 

welcome to the Polycom Community.

Usually if we withdraw a specific version of software we do have a reason for it.

 

The next step would be to work with Polycom support directly via your Polycom reseller so we can establish why you would need this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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