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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

The Contacts Button appears to be very temperamental.. that is, it sometimes isnt there and won't come back until a factory reset and deletion of the phones "-phone.cfg" file on the provisioning server.

 

I also have phones that say "Contacts" and others that say "Directory" ... 

 

VVX 500

5.3.1.0436

Lync Server 2013

 

I've attached screen shots..

 

Is the button controlled by some setting that I can't find in the admin guide?

 

Thanks

 

 

4 REPLIES 4
HP Recommended

Hello ChrisDB1,

welcome back to the Polycom Community.

Just like for your LYNC directory search post => here <= and the below explained issue I would like you to raise this via your Polycom reseller so we can look at this in support.

 

So far I have not heard of these yet and please provide the Polycom Ticket reference starting with 1- once received from your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

SR for this issue is 1-1190977126

 

Regards,

Chris

SRESR

HP Recommended

Did you get this resolved?

 

I'm seeing the same issue on the VVX 500 and 600 with 5.4.0.10182

 

Thanks,

 

James

HP Recommended

Hello James,

As stated by Chris this was raised as a service Ticket and should be fixed in the next 5.4.1 release.

 

I cannot publicly provide a release date for this until it is released so if you require this urgently please raise a support ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.