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Off hook auto dial after period of inactivity

Occasional Visitor

Off hook auto dial after period of inactivity

A peculiar functionality request has been sent to me that I don't know is possible on Polycom SoundPoint IP and VVX models so I thought it best to post it here.


Basically what I'm being asked for is if a phone is taken off hook and no keys are pressed, after a period of inactivity, say 20 seconds, the phone will autodial a pre-configured extension.


I know the auto-dial functionality exists already but when this is enabled the call is dispatched immediately.


Any thoughts on adding a delay in there, or is this a hard coded limitation?



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Polycom Employee & Community Manager

Re: Off hook auto dial after period of inactivity

Hello jpattern,

welcome to the Polycom Community.


A feature like the one you describe is not possible.

The community's VoIP => FAQ <= contains this newly created post here:


Jan 22, 2014 Question: [FAQ]  [FAQ] How can I get the phone to automatically dial a number when the handset is lifted?

Resolution: Please check => here <=


Above does describe how you are still able to dial a number from the phone without the phone automatically dialing it's pre-programmed number.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2