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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-06-2017 02:28 PM

HP Recommended

Hi- We're using VVX300 phones on firmware 5.5.1.11526. 

 

If someone has been placed on hold too long, we'd like the phone to start ringing again.  How can this be accomplished?

 

Thanks!

3 REPLIES 3

‎03-07-2017 02:41 AM

HP Recommended

Hello MichaelN,

welcome to the Polycom Community.

This completely depends on your SIP Switch. 

 

Parking a call sends an INVITE to a park position. In order for the call to come back the SIP switch needs to send us an INVITE.

 

Not knowing what type of SIP Switch you use please work with whoever installed the system and the phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-07-2017 03:35 AM

HP Recommended

Okay, so we have Nextiva as a provider, you're saying they're the only ones that can make this change?  Is there anything we can do from the phone programming to help keep callers from going on permanent hold?

 

Thanks

Was this reply helpful? Yes No

‎03-07-2017 03:54 AM

HP Recommended

Hello MichaelN,

As already outlined this has nothing to do with the phone.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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