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On Hold Ring Back...?

MichaelN
Occasional Visitor

On Hold Ring Back...?

Hi- We're using VVX300 phones on firmware 5.5.1.11526. 

 

If someone has been placed on hold too long, we'd like the phone to start ringing again.  How can this be accomplished?

 

Thanks!

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: On Hold Ring Back...?

Hello MichaelN,

welcome to the Polycom Community.

This completely depends on your SIP Switch. 

 

Parking a call sends an INVITE to a park position. In order for the call to come back the SIP switch needs to send us an INVITE.

 

Not knowing what type of SIP Switch you use please work with whoever installed the system and the phones.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
MichaelN
Occasional Visitor

Re: On Hold Ring Back...?

Okay, so we have Nextiva as a provider, you're saying they're the only ones that can make this change?  Is there anything we can do from the phone programming to help keep callers from going on permanent hold?

 

Thanks

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: On Hold Ring Back...?

Hello MichaelN,

As already outlined this has nothing to do with the phone.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4