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Opening a support case through web ?

Switch Whisperer
Occasional Contributor

Re: Opening a support case through web ?

Anyone can explain how to open a support case through web?


A partner of us sent an ee director which is not partially working. This device has 2 year premier support which is still valid.


I work in a distributor, we sold this device via a partner.

Message 11 of 12
Polycom Employee & Community Manager

Re: Opening a support case through web ?

Hello Switch Whisperer,

welcome to the Polycom Community.

End Customers can only open a Support ticket via the Polycom reseller the unit has been purchased through.


Can you provide me with the serial number so I can look this up ?


Both the Codec and the Camera serials.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12