Plantronics + Polycom. Now together as Poly Logo

Overrule Outbound Proxy address in GUI

Gerard
Occasional Visitor

Overrule Outbound Proxy address in GUI

In the past we provisioned phones (VVX300, 311 and SPIP 335) using the GUI of the Polycom with our SBC ip-address as Outbound proxy address.

Now we have new SBC's installed and would like to use DNS SRV records so the phones can discover the SBC's.

We provision our phones in Broadworks.

In the config file of the phone we leave the Outbound Proxy address empty:

<!-- Set SBC Address -->
	<voIpProt>
		<voIpProt.SIP>
			<voIpProt.SIP.outboundProxy 
			voIpProt.SIP.outboundProxy.address="" 
			voIpProt.SIP.outboundProxy.port="5060" 
			voIpProt.SIP.outboundProxy.transport="DNSnaptr" />
		</voIpProt.SIP>
	</voIpProt>

However the Outbound proxy is still used, because GUI settings overrule the config file.

We added an extra configuration file (see below) to overrule this, but this had the effect that other custom settings (like headphone type) were not saved and caused incovenience for our customers.

<?xml version="1.0" standalone="yes"?>
<PHONE_CONFIG>
   <OVERRIDES>
   <voIpProt>
                <voIpProt.SIP>
                        <voIpProt.SIP.outboundProxy
                        voIpProt.SIP.outboundProxy.address="%SBC_ADDRESS%"
                        voIpProt.SIP.outboundProxy.port="%SBC_PORT%"
                        voIpProt.SIP.outboundProxy.transport="%SBC_TRANSPORT%" />
                </voIpProt.SIP>
        </voIpProt>
   </OVERRIDES>
</PHONE_CONFIG>

Is there any configuration setting we can use so that the Outbound proxy configured in the GUI is not used anymore, but all other settings made in the GUI are still respected?

Used firmware Soundpoint: 4.0.3 and 4.0.6
Used firmware VVX: 5.3.0 and 5.5.0

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Overrule Outbound Proxy address in GUI

Hello @Gerard,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your actual question the GUI settings have a higher priority and cannot be changed via importing a file to the Web UI.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Gerard
Occasional Visitor

Re: Overrule Outbound Proxy address in GUI

Thank you SteffenBaierUK, I added the firmware versions in the post.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Overrule Outbound Proxy address in GUI


@SteffenBaierUK wrote:

Hello @Gerard,
 

To answer your actual question the GUI settings have a higher priority and cannot be changed via importing a file to the Web UI.

 


 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4