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PC loses connection ip 331

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Occasional Visitor

PC loses connection ip 331

Hi,

 

I've several ip 331 phones :

the software version is 3.3.1.0769

BootROM : 4.3.0.0246

 

All the devices are powered by POE lan ethernet port. So I connect my computers on the PC ethernet.

 

The issue : when i disconnect a laptop for few minutes of the PC ethernet port, it seems that the port shuts down and i have to restart the phone to get it up, but the phone still up.

 

Is there any parameter i have to configure ?

 

Thanks

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1 REPLY 1
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Polycom Employee & Community Manager

Re: PC loses connection ip 331

Hello zarmadaire,

 

welcome to the Polycom Community.

 

You would need to check the Phone's Log Files as described => here <= and in addition set the Logging Level for the Support Object to Event 3 or via a configuration file to log.level.change.so="3".

 

If the PC Port is unplugged and replugged a Message like this will appear in the Log:

 

0215094822|so   |3|00|Link status is Net up Speed 100 half Duplex, PC down.
0215094824|so   |3|00|Link status is Net up Speed 100 half Duplex, PC up Speed 100 full Duplex.

 

The Phones can support dot1x / eapollogoff but you would need to contact your Polycom Reseller for further support on this.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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