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PDC - Polycom Desktop Connector. Lights are on, but no-one is home!

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PDC - Polycom Desktop Connector. Lights are on, but no-one is home!

Hi all

 

I have been trying to get PDC working - no luck so far.

This article was useful in tweaking the config:

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Polycom-Desktop-Connector-PDC/td-p/99751 .

However, still having issues - with PDC only - all other functions on phone / PCs are OK..

 

Config / Diags:

VVX411 running software version 6.1.0.6189.

2 seperate (very different) PCs: Win10 Pro v1903 & 1909.

PDC version: 1.0.9955.25-Apr-18 12:00.

PDC icon in system tray only ever shows grey - no connection.

Tried updating VVX settings on phone GUI & also in Web Console - no joy.

LAN plugged into phone - looped out to PC. Trusted windows network. Phone can ping PC, and PC can ping Phone.

Tried Win Firewall on & off - no difference.

Been trying on & off for weeks, it's driving me nuts!

Any ideas Poly community? Thanks & kind regards,

 

Don

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