We have deployed PIN provisioning on Lync 2013 for VVX series phones running latest UCS5.2 firmware.
All phones authenticate and login when using Windows DHCP Server, however will not when using third party Cisco or Junpier routers as DHCP Servers. DHCP relay is not an option unfortunatley.
We have also downgraded to 5.1.3 with same results and note Polycom releases UC software 5.1.2 for VVX and SoundStructure release notes state "The phone now accepts the "Non Microsoft DHCP server provisioned Option 43".
PIN authentication using HP 4120 works perfectly but not for VVX.
Below and attached is a packet trace with the DHCP options being sent and received, a copy of the DHCP router configuration and the result of the Microsoft DHCP util that proves option 120 and 43 are correct.
I have hidden HEX and IP Addresses or obvious reasons.
MS DHCP Util: E:\>DHCPUtil -EmulateClient Starting Discovery ... Sending Packet (Size: 276, Network Adapter: IP HIDDEN DUE TO SECURITY, Attempt Type: Broadcast + Unicast) --Begin Packet-- DHCP: INFORM (xid=7AF625EE) DHCP: Op Code (op) = 1 DHCP: Hardware Type (htype) = 6 DHCP: Hops (hops) = 0 DHCP: Transaction ID (xid) = TID HIDDEN DUE TO SECURITY DHCP: Seconds (secs) = 0 DHCP: Flags (flags) = 0000 DHCP: Client IP Address (ciaddr) = IP HIDDEN DUE TO SECURITY DHCP: Your IP Address (yiaddr) = 0.0.0.0 DHCP: Server IP Address (siaddr) = 0.0.0.0 DHCP: Relay IP Address (giaddr) = 0.0.0.0 DHCP: Client HW Address (chaddr) = 9CEBE###--End Packet-- Received Packet Sender:192.168.200.1:67, Size:383 --Begin Packet-- DHCP: ACK (xid=7AF625EE) DHCP: Op Code (op) = 1 DHCP: Hardware Type (htype) = 6 DHCP: Hops (hops) = 0 DHCP: Transaction ID (xid) = TID HIDDEN DUE TO SECURITY DHCP: Seconds (secs) = 0 DHCP: Flags (flags) = 0000 DHCP: Client IP Address (ciaddr) = 0.0.0.0 DHCP: Your IP Address (yiaddr) = 0.0.0.0 DHCP: Server IP Address (siaddr) = 0.0.0.0 DHCP: Relay IP Address (giaddr) = 0.0.0.0 DHCP: Client HW Address (chaddr) = MAC HIDDEN DUE TO SECURITY DHCP: Server Host Name (sname) = IP HIDDEN DUE TO SECURITY DHCP: Boot File Name (file) = DHCP: Magic Cookie = 99.130.83.99 DHCP: Option Field DHCP: DHCP MESSAGE TYPE( 53) = (Length: 1) DHCP ACK DHCP: Server Identifier( 54) = (Length: 4) IP HIDDEN DUE TO SECURITY DHCP: Client Identifier( 61) = (Length: 0) () DHCP: SIP Server( 120) = (Length: 32) enc:0 lync.domain.com.au (HEX HIDDEN DUE TO SECURITY) DHCP: Host Name( 12) = (Length: 0) DHCP: Vendor Identifier( 60) = (Length: 0) DHCP: Param Req List( 55) = (Length: 0) 0 0 DHCP: Vendor Info( 43) = (Length: 96) ☺♀MS-UC-Client☻♣https♥↔lync.domain.com.au♦♥443♣%/CertProv/CertProvisioningService.svc (HEX HIDDEN DUE TO SECURITY) DHCP: End of this option field --End Packet-- Result: Success DHCP Server : IP HIDDEN DUE TO SECURITY SIP Server FQDN : lync.domain.com.au Certificate Provisioning Service URL : https://lync.domain.com.au:443/CertProv/CertProvisioningService.svc Juniper DHCP Router Configuration: pool IP HIDDEN DUE TO SECURITY/24 { address-range low IP HIDDEN DUE TO SECURITY high IP HIDDEN DUE TO SECURITY; default-lease-time 86400; domain-name domain.com.au; name-server { IP HIDDEN DUE TO SECURITY; } router { IP HIDDEN DUE TO SECURITY; } boot-server IP HIDDEN DUE TO SECURITY; option 43 byte-stream "HEX HIDDEN DUE TO SECURITY"; option 42 array ip-address IP HIDDEN DUE TO SECURITY; option 2 integer 36000; sip-server { name { lync.domain.com.au; } } }
Any ideas?
Hello murraybd,
welcome to the Polycom Community.
I am aware of a Cisco issue at present (VOIP-95799) but to verify the Juniper or Cisco issue is the same we would require you to open a support ticket via your Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services