Plantronics + Polycom. Now together as Poly Logo

POE issues - polycom soundpoint ip 550 with cisco 3850

Occasional Visitor

POE issues - polycom soundpoint ip 550 with cisco 3850

Hi Team,

 

We have IP phones 550 in our office which are connected to Cisco 3850 switches. Whenever placing calls the 550 phones are getting rebooted. Do 3850 cisco switches have any power poe compatibility issues with Polycom soundpoint IP 550?

Message 1 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: POE issues - polycom soundpoint ip 550 with cisco 3850

Hello haivipin4u,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Visitor

Re: POE issues - polycom soundpoint ip 550 with cisco 3850

SIP Software Version 3.3.0.1098 BootROM Software Version 4.3.0.0246

 

 

We had no issues till now. Recently the switch was changed.

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: POE issues - polycom soundpoint ip 550 with cisco 3850

Hello haivipin4u,

This is no longer a supported version and I suggest you upgrade to UC Software 4.0.11

 

Please follow this guide here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Visitor

Re: POE issues - polycom soundpoint ip 550 with cisco 3850

Okay software version is fine. Will upgrade to new verison.

 

Apart from software do we have any compatibility issue with Cisco 3850 switch POE?

Message 5 of 5