I manually uploaded Package File: polycom.tgz then was extracted and processed by freebpx gui.
I was then hoping to find polycom under device list in Product Options/Configuration Editor.
But no product to select. This is a new system that was recently formatted for new install of latest asterisk release.
Last I remember I followed the steps above to download polycom phone config files and they where readily available
I.E.. phone.cfg,mac.cfg etc..
Have I mistaken the Package File: polycom.tgz contents or did I forget to to enable something?
whats striking to me is View & Download Logs in polycom utility Manager has no mention of missing config files
and the phone places calls.
Dont get me wrong i have several issues to resolve.
welcome to the Polycom Community.
You should really follow up with freebpx as I am not aware how they distribute our firmware within their setup.
The community's VoIP FAQ contains this and many other post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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