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Package File: polycom.tgz

Occasional Advisor

Package File: polycom.tgz

I manually uploaded Package File: polycom.tgz then was extracted and processed by freebpx gui.

I was then hoping to find polycom under device list in Product Options/Configuration Editor.

But no product to select. This is a new system that was recently formatted for new install of latest asterisk release.

Last I remember I followed the steps above to download polycom phone config files and they where readily available

I.E..  phone.cfg,mac.cfg etc..

Have I mistaken the Package File: polycom.tgz contents or did I forget to to enable something?

whats striking to me is View & Download Logs in polycom utility Manager has no mention of missing config files

and the phone places calls.

Dont get me wrong i have several issues to resolve.

Message 1 of 2
Polycom Employee & Community Manager

Re: Package File: polycom.tgz

Hello jeff-405,

welcome to the Polycom Community.


You should really follow up with freebpx as I am not aware how they distribute our firmware within their setup.

The community's VoIP FAQ contains this and many other post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2