We are on a new Polycom VOIP with VVX 400 phones. When you dial an extension (handsfree or with handset) and the user is on the phone, it does not ring busy and doesn't say user on phone, it's just dead silence. Now when you dial the number to ring the ext, and they are on the phone, it goes to voicemail.
Polycom/Net2phone says there is no way to make an extension ring busy when someone is on their line? Anyone else have this issue, was it resolved?
Hello @scottcoldren ,
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Not knowing what you set for example the calls per line the phone cannot really signal to the SIP PABX that it is busy.
Usually the SIP PABX would have some sort of setting to only allow one call inbound and then either present a busy signal or simply route to the voicemail as it already does.
Not having seen any form of log or anything we would be guessing / assuming why nothing is played back to the caller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.