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Paging/Auto Answer problems

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Occasional Visitor

Paging/Auto Answer problems

Hello,

 

I am new  to Polycom phone administration and have an issue.  We recently moved to an IP phone system (3CX) from an old Nortel system.  For our managers we have Polycom VVX 410's and in the board rooms SoundStation IP 6000's.

 

The problem I am having with paging is that the phones are auto answering even when they have a call in progress.  It interrupts conference calls and all of the higher ups in the company.  We performed a firmware update on our cisco phones which added the feature to disable auto answer while on a call, is there anything like available that for the polycom phones.  If so does anyone have an example of how to use the feature i.e. Can it be enabled in the web interface somewhere or the in provisioning script?

 

TIA

 

Carl

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Polycom Employee & Community Manager

Re: Paging/Auto Answer problems

Hello Carl,

welcome to the Polycom Community.

It is most likely a setting within your configuration or you are simply using a priority page group.

 

A standard Page acts like another call on the phone and simply waits until you select this. I priority Page would override the existing call and interrupt this.

 

Please ensure you are checking your web interface settings here: Settings > Paging/PTT Configuration.

 

For example ensure Accept While Busy is not enabled.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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