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Paging Button Availability

SOLVED

Paging Button Availability

Hey All,

I was wondering if there was a configuration parameter to enable the page button during an Active Call, or when a call is On Hold. I didn't see anything in the Admin Manual under <ptt> that gave this option.

Phone Information
Phone ModelSoundPoint IP 550
Part Number2345-12500-001 Rev:R
MAC Address00:04:F2:34:EB:AD
UC Software Version4.0.4.2906
BootROM Software Version4.4.0.0080
Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Paging Button Availability

Steffen,

I copied and pasted into a config file, wlcded-444-V4-custom.cfg to no avail. I thought that's all I would need to do based on your article, but the atricle was missing the <efk> tags. I added them in as well as seen below, and all is working! Thanks for the info, maybe add a little snippet about the <efk> in your article. 

 

<APPLICATION APP_FILE_PATH="sip404.ld" CONFIG_FILES="wlcded-444-V4-custom.cfg,wlcded-V4-custom.cfg,wlcded-444-V4.cfg" MISC_FILES="" CONTACT_DIRECTORY="/CONTACTS/" LOG_FILE_DIRECTORY=""></APPLICATION>

 

<feature
feature.enhancedFeatureKeys.enabled="1"
/>

<softkey
softkey.1.action="$FPage$"
softkey.1.enable="1"
softkey.1.label="Page"
softkey.1.use.dialtone="1"
softkey.1.precede="1"
softkey.1.use.active="1"
softkey.1.use.hold="1"
/>
<efk>
<version efk.version="2" />
<efklist
efk.efklist.1.mname="Page"
efk.efklist.1.status="1"
efk.efklist.1.label="Page"
efk.efklist.1.use.active="1"
efk.efklist.1.action.string="$FPage$"
/>
<efkprompt
efk.efkprompt.1.status="1"
efk.efkprompt.1.label="Page"
/>
</efk>

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Message 5 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Paging Button Availability

Hello extremerotary,

welcome to the Polycom Community.

 

I only recently replied to the same question => here <=

The community's VoIP => FAQ <= contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


The new example 5 show's what you want to archive. You can simply import the attached example configuration.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Tags (1)
Message 2 of 5

Re: Paging Button Availability

Hey Steffen,

That applies to firmware version 5.0.1+ where this IP 550 I've playing with is 4.0.1, and there is no $F of 'Page' in the efk functions list for that firmware in the admin manual. I tried anyway with the configuration - the button appears as normal, but has no functionality.

Message 3 of 5
Polycom Employee & Community Manager

Re: Paging Button Availability

Hello extremerotary,

 

did you import my example or did you program this yourself?

 

Have you exported your configuration and verified the relevant data is present.

 

Paging / PTT was introduced with the UCS 4.0.0 software so I would be surprised if this key functionality is missing.

 

I am nowhere near a SPIP650 and won't be able to play with this for a good few days.

 

Best Regards


Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5

Re: Paging Button Availability

Steffen,

I copied and pasted into a config file, wlcded-444-V4-custom.cfg to no avail. I thought that's all I would need to do based on your article, but the atricle was missing the <efk> tags. I added them in as well as seen below, and all is working! Thanks for the info, maybe add a little snippet about the <efk> in your article. 

 

<APPLICATION APP_FILE_PATH="sip404.ld" CONFIG_FILES="wlcded-444-V4-custom.cfg,wlcded-V4-custom.cfg,wlcded-444-V4.cfg" MISC_FILES="" CONTACT_DIRECTORY="/CONTACTS/" LOG_FILE_DIRECTORY=""></APPLICATION>

 

<feature
feature.enhancedFeatureKeys.enabled="1"
/>

<softkey
softkey.1.action="$FPage$"
softkey.1.enable="1"
softkey.1.label="Page"
softkey.1.use.dialtone="1"
softkey.1.precede="1"
softkey.1.use.active="1"
softkey.1.use.hold="1"
/>
<efk>
<version efk.version="2" />
<efklist
efk.efklist.1.mname="Page"
efk.efklist.1.status="1"
efk.efklist.1.label="Page"
efk.efklist.1.use.active="1"
efk.efklist.1.action.string="$FPage$"
/>
<efkprompt
efk.efkprompt.1.status="1"
efk.efkprompt.1.label="Page"
/>
</efk>

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Message 5 of 5