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Paging Problems


Paging Problems

I have posted issues in the past about paging issues.  We have stumbled upon a whole new issue with paging within our organization.


We are consisted of about 90% VVX410 phones and then a handful of VVX500 phones.  All phones have recently been upgraded to the 5.3 firmware.  Each phone is paired with a Lync 2013 client on a computer with the BToE software.  We are primarily using the newest 3.0 version of the BToE software but have a handful of people on the older version.  We have group paging set up through all of the phones with 3 seperate paging groups.  This has worked fine in the past.


The issue now is that when somebody starts a page, everyone that is recieving that page has their Lync Status show up as in a call.  It gets hung up that way for about 15 to 20 seconds before everybody's status resets back to available. 


Any Ideas on this?   The phones did not do this on the firmware.   This is the only issue we have noticed so far with 5.3.   It has fixed many of our other issues with video calls and conference calls so we are not rolling back to any 5.2 versions.

Message 1 of 2
Polycom Employee & Community Manager

Re: Paging Problems

Hello Jben,

Any issues discovered need to be reported via your Polycom reseller to Polycom support.


This is explained here:


Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=


This is the only way to deal issues in the field and in addition ensure that you are entitled to utilize the UC Software with LYNC. Please post the relevant Polycom service ticket information here so I can cross reference this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2