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Paging (i.e. auto answer) not working after upgrade to 4.x.x

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Frequent Advisor

Paging (i.e. auto answer) not working after upgrade to 4.x.x

Hi,

 

I had a perfectly functional auto answer (using Alert Info: Ring Answer) on Polycom 3.1, 3.2 and 3.3.x.  After upgrading to 4.0.1b (I tried 4.0.0 and had the same issue) it doesn't work anymore.  I can't tell why, as I cannot find any relevant changes in the config files between both versions. The phone doesn't pick up by itself, it just rings and rings. 

 

Is there something more that needs to be done for "classic" Auto Answer to work with firmware 4.0.1b?

 

 

Message 1 of 29
28 REPLIES 28
Polycom Employee & Community Manager

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

Hello mgaudette,

 

welcome to the Polycom Community.

 

When downloading any UCS Software the following Disclaimer shows up and needs to be confirmed by the downloading user:

 

disclaimer.png

 

Above clearly mentions Configuration changes and that the Technical Bulletin 60519 “Simplified Configuration Improvements in Polycom® UC Software 3.3.0 => here <= should be consulted.

 

We also encourage all new users to check the FAQ and you would have found this post => here <= or in addition => here <=

 

I would simply advise you to check your <mac>-app.log and check for any errors of Parameters that no longer are used in the "old" Sip.cfg / phone1.cfg way and utilize the cfcUtility and test again.

 

Best regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 29
Frequent Advisor

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

Thanks for the prompt reply.  I will definitely take a second look at this document just in case, but as stated auto-answer worked on UCS 3.3.2 and 3.3.4 (I tested both, and can still do so when downgrading back to 3.3.2 using the downgrader; it works every time I go back to 3.3.2), so I imagine my configuration file was correctly written.

 

 Edit: I also looked at the log files for any errors, and I do not get any.

Message 3 of 29
Polycom Employee & Community Manager

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

Hello David,

 

I overlooked the UCS 3.3.x reference but nevertheless I just tested this with the UCS 4.0.1 (4.0.1.13681) release and the 4.0.1B (4.0.1.13681) (B was released for SoundStructure and VVX500) and this is working as expected.

 

Using the following Configuration:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- PlcmConversionCreatedFile version=1.2 converted=Tue Aug 23 16:59:18 2011 -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <voIpProt>
    <voIpProt.SIP>
      <voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="Auto Answer"/>
    </voIpProt.SIP>
  </voIpProt>
</polycomConfig>

 

The Phone rings and the Auto Answers the Call

 

Invite.png

 

Above works as designed.

 

Please work with your Polycom Reseller if you believe that this is a Bug. The UCS 3.3.x and earlier was maybe a bit more flexible to this sort of Alert Info but since UCS 4.0.x the Parameters need to match exactly.

 

Using in addition this:

 

voIpProt.SIP.alertInfo.2.class="autoAnswer"  voIpProt.SIP.alertInfo.2.value="answer"

 just answers the call without ringing first.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 29
Frequent Advisor

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

Thanks, your SIP debug snippet from Asterisk did it.  I used Alert-Info: Auto-Answer as opposed to Alert-info: info=Auto Answer

 

Apparently it worked with 3.3.x, but stopped working with 4.0.1b.

 

 

 

Message 5 of 29
jkh
Occasional Visitor

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

Hi,

 

I did exactly as you instructed on your reply, however, I could not get intercom/paging working.   Anything I need to do for making it work? Please help.

 

I am running UCS 3.3.4 on 550 model with Asterisk 1.8 server.  I put sip-interop.cfg in the my <MAC>.cfg to be executed,

 

Thanks, Jim

 

 

<voIpProt.SIP.alertInfo voIpProt.SIP.alertInfo.1.class="ringAutoAnswer" voIpProt.SIP.alertInfo.1.value="Auto Answer"/>  


Message 6 of 29
Polycom Employee & Community Manager

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

Hello Jhk,

welcome to the Polycom Community.

I would suggest you are using a SIP Debug on the Asterisk Server to check if the Phone / Server actually receives the string.

 

A wireshark trace would be best so you can see and ensure you check the Phone logs for any configuration errors.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 29
Occasional Visitor

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

New to the forum and custom configurations.

This is also my first rodeo into attempting to configure an IP 331 for auto answer.

How do I go about updating the sip.cfg file on the phone? I only need one unit updated for auto answer.

Thank you

Message 8 of 29
Polycom Employee & Community Manager

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

Hello Ksims,

welcome to the Polycom Community.

This post already explains this in detail and should be sufficient for your needs.

 

In addition the VoIP FAQ holds this post here:

 

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 29
Frequent Advisor

Re: Paging (i.e. auto answer) not working after upgrade to 4.x.x

I was trying to det all calls to auto answer,

i was using

<voIpProt
voIpProt.SIP.alertInfo.1.class="ringAutoAnswer"
voIpProt.SIP.alertInfo.1.value=""
/>

no luck-  Any ideas? its a IP320

 

on VVX300

call.autoAnswer.SIP="1"

works but not on ip320...

 

Thanks

Message 10 of 29