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Paging not working

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Advisor

Paging not working

Hi there, we have enabled ppt and verified ptt.pttMode.enable=1 on the phones configured. I have confirmed the phone is set to subscribed for the paging group. On the phone I see the 'Talk' button, not a 'Paging' buttion as others have described. When we press the Talk button, and pick the paging group, nothing happens. I have confirmed this is the case for both firmware versions 5.4.2.2834 and 5.5.0.20556. Wondering if I'm missing someting or if it's a bug. Please advise.

 

Thanks

Kyle

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Paging not working

Hello Kyle,

welcome back to the Polycom Community.

 

Did you ever follow => this <= or any other of your posts up as recommended?

 

For the above your outstanding action was to purchase the relevant per Device LYNC license to enable you to use Polycom phones with LYNC.

 

In regards to your new question. The Feature is called Push to Talk.

 

Selecting the Channel you want to use and then pressing and holding aka pushing the Talk button will start the PTT Session until you let go of the talk key.

 

This represents how a old fashioned walkie talkie would work.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Advisor

Re: Paging not working

That worked! I didn't know the buttong had to be held down. Thanks for the quick response!

 

And yes, these phones do have UCS license.

 

Cheers

 

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Paging not working

Hello Kyle,

 

great news I could help and ensure you have a record of these per Device LYNC licenses on hand if you ever need to raise a Polycom support ticket as we do check this.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4