Solved: Re: Parked call keeps calling

Zyon · ‎04-17-2018

Hello,

I am currently working with a Polycom VVX 410 phone using UC Software version 5.5.1.11526.

I made a custom config file to park/unpark calls, but it doesn't work like I thought it did. I used the FAQ on making EFK macros to do this. When in an active call on the phone, I park the call, but it doesn't tell me where the call was parked. A second later I get a call from "Parked Call" and when I pick up the phone it tells me where my call was parked. All of the other phones I have been working with tell me where the call was parked immediately instead of calling back to tell me. How do I avoid this call back?

SteffenBaierUK · ‎04-18-2018

Hello @Zyon,

welcome to the Polycom Community.

No providing an example of what configuration you tried to use and in addition not specifying what type of call server you are using makes it hard to suggest anything.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Zyon · ‎04-18-2018

Sorry about that, I am using an SIP server. I have attached my config as well.

SteffenBaierUK · ‎04-18-2018

Hello @Zyon,

This information is not sufficient as there are uncountable SIP servers out there.

We would need to see a wireshark trace from another phone and compare with a VVX that fails.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.