Plantronics + Polycom. Now together as Poly Logo

Parse text on the phone screen for automation

SOLVED
Highlighted
Occasional Contributor

Parse text on the phone screen for automation

Hi,

 

I am automating the polycom phone and I am able to make and receive calls, collect logs etc using push commands.

The phone info is given below.

 

Phone Model SoundStation IP 6000
Part Number 3111-15600-001 Rev:U
MAC Address 00:04:F2:F6:F6:7B
IP Address 10.198.32.96
UC Software Version 4.0.11.0583
BootROM Software Version 5.0.1.10553

 

 

But, now I intent to read what is displayed on the screen in my automation script. e.g. I am calling phone 2 from phone 1 using a push command and I can receive the call by passing one more push command to phone 2 to press the "answer" softkey. But before pressing answer key I need to be sure that the call actullay came from Phone_1 by parsing what is displayed on the phone_2 screen.

 

Is there any way to achieve this?

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Parse text on the phone screen for automation

Hello @nitin_k29,

Well your other post talks about getting the logs of the phone. You can set SIP to debug and see the SIP messages or change Application to event 2 and see:

 

0625093557|app1 |2|03|OnEvNewCall User 3044 Display SPIP560 0004F228700C to User 0 nKeyLine 0 usrCall=0x956c86d0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: Parse text on the phone screen for automation

Hello @nitin_k29,

welcome back to the Polycom Community.

There is no such solution but why does your script not simply look at the SIP signaling instead?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Occasional Contributor

Re: Parse text on the phone screen for automation

Hello Steffen,

 

Thanks for your reply. 

I need this as the test cases says to verify the number on the screen. But, even if I convince stake holders to go for verifying from sip signalling.

Are you suggesting that we can get the SIP packets being sent/received by a polycom phone through a script. If its true, could you please elaborate more on how to do this or point me to some community question on similar lines.

 

--Nitin

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Parse text on the phone screen for automation

Hello @nitin_k29,

Well your other post talks about getting the logs of the phone. You can set SIP to debug and see the SIP messages or change Application to event 2 and see:

 

0625093557|app1 |2|03|OnEvNewCall User 3044 Display SPIP560 0004F228700C to User 0 nKeyLine 0 usrCall=0x956c86d0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Occasional Contributor

Re: Parse text on the phone screen for automation

Hi Steffen,

Thanks for your reply. I enabled the logs plus I also used polling/callstateHandler to get the call info from the phone.

Message 5 of 5