My company has 6 Polycom VVX 311 deskphones that we purchased brand new online and currently use with Dialpad. When they were first set up, they were all provisioned using the web configuration utility and I had no challenges. Now I want to make some setting changes to each of the phones but when I navigate to the phone's IP address, I get the web configuration utility login page but the default password (456) no longer works to login as admin. I can't imagine anyone in the office changed it. My question is how do I reset the admin login to the default password? There is a "reset" button there on the screen but it doesn't do anything except clear whatever was written in the password box. So less than helpful..
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Hello @Rbbrdcky ,
welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
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As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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admin password changed after you setup the phone with your provider. Check with your provider for the password. In my case, I have 8x8, the admin password for each phone is in the Configuration Manager in the web protal, under Devices tab
Thanks, yes it turns out that when the phones were provisioned, the admin password changed. My provider gave me the new password.