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Password locked Soundpoint IP320 is asking password while flashing also used MAC ID but doesnt work

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Occasional Visitor

Password locked Soundpoint IP320 is asking password while flashing also used MAC ID but doesnt work

Please help me to reset my phone settings as i want to flash / format my phone but while reseting (hold key 1357) it is asking password but that password i forgot so i entered REMOVED BY THE MODERATOR but it is not accepting. what should i do is there any other way to hard reset the phone

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Polycom Employee & Community Manager

Re: Password locked Soundpoint IP320 is asking password while flashing also used MAC ID but doesnt w

Hello Ra,

welcome to the Polycom Community.

We do not disclose in public how to reset the Phones if the Admin Password is lost or forgotten.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

You are already aware of the correct method but we will not further discuss this in here. Make sure you are adding it the correct way.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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