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Password lost for Soundpoint IP 670

Occasional Contributor

Password lost for Soundpoint IP 670

Dear Polycom Community members,


I need some help with the Configuration of a Polycom Soundpoint IP 670 Telephone. The Password is lost and I could not find any possibility to reenter a password. I tried with the two codes you find in some manuals (admin & user) and I tried resetting it by reboot and holding down various button combinations - neither of it worked. What are the possibilities to get the phone working - a factory reset maybe?

I would be very thankful for any kind of help and response,

Lot's of greetings,



Message 1 of 3
Occasional Advisor

Re: Password lost for Soundpoint IP 670

Hello John A,


Did you give a try entering <removed>

Message 2 of 3
Polycom Employee & Community Manager

Re: Password lost for Soundpoint IP 670

Hello all,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3