Dear Polycom Community members,
I need some help with the Configuration of a Polycom Soundpoint IP 670 Telephone. The Password is lost and I could not find any possibility to reenter a password. I tried with the two codes you find in some manuals (admin & user) and I tried resetting it by reboot and holding down various button combinations - neither of it worked. What are the possibilities to get the phone working - a factory reset maybe?
I would be very thankful for any kind of help and response,
Lot's of greetings,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here
The above is also stated in the Read First: Welcome to the Polycom VoIP Forum
If this is not possible please contact your Polycom reseller or the person you purchased the phone from.
We will remove any post replying to this that will publicly explain how to remove the password.
Polycom Global Services