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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-16-2015 06:50 AM

HP Recommended

Hi Guys

 

We have a strange issue with a VVX400 occasionally when there is an incoming call the screen flashes for about 5 seconds before it starts to ring.

 

any idea why this is happening?

we are running asterisk pabx

3 REPLIES 3

‎02-16-2015 07:19 AM

HP Recommended

Hello andycol,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

It may also be useful to attach a video.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-16-2015 07:23 AM

HP Recommended

Hi 

 

we are using 5.2.0.8330

 

 

Was this reply helpful? Yes No

‎02-17-2015 04:51 AM

HP Recommended

Hello andycol,

 

like i mentioned in my original reply a video could be seen as helpful as I have not heard of anything like this before.

 

How is the phone powered ? PoE or power supply?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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