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Phone Key/Soft Key Direct Conference

SOLVED
jam
Advisor

Phone Key/Soft Key Direct Conference

I am using a Polycom VVX600 handset and would like to program a soft key or hard key that when selected will directly conference a predefined third party number to an ongoing  call without putting the current call on old.

 

Please share any ideas that would enable this feature

 

 

Thanks

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Key/Soft Key Direct Conference

Hello jam,

 

have a look at the above link as I provided an updated example.

 

In addition I would suggest to upgrade to a current software like UCS 5.0.2

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Key/Soft Key Direct Conference

Hello jam,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=


Above shows several examples for Enhanced Feature Keys. Based on this you can simply build yourself an EFK action that will initiate this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
jam
Advisor

Re: Phone Key/Soft Key Direct Conference

Hi

 

Thanks for your suggestion however for some reason I am still unable to get this to work, I have also reviewed another  community post titled "EFK to Auto Conference" which describes exactly what I am trying to accomplish.

 

I have tested ob both VVX500 and VVX 400 running software 5.0.0.6874. See my macro below

 

<efklist
efk.efklist.7.mname="confr"
efk.efklist.7.status="1"
efk.efklist.7.label="confr"
efk.efklist.7.action.string="$FConference$0512$Tinvite$$FJoin$"
/>
 
<softkey
  softkey.7.label="Confx"
  softkey.7.action="!confr"
  softkey.7.enable="1"
  softkey.7.precede="0"
  softkey.7.use.active="1"
  softkey.7.use.alerting="0"
  softkey.7.use.dialtone="1"
  softkey.7.use.hold="1"
  softkey.7.use.idle="0"
  softkey.7.use.proceeding="0
  softkey.7.use.setup="0"
/>

 

 

Note also when the soft key is pressed, the caller is placed on hold, the phone freezes and then reboots. This occured with both test models. Please let me know if you can assist any further

 

 

Thanks

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Key/Soft Key Direct Conference

Hello jam,

 

have a look at the above link as I provided an updated example.

 

In addition I would suggest to upgrade to a current software like UCS 5.0.2

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
jam
Advisor

Re: Phone Key/Soft Key Direct Conference

Thanks for your response. Upgrading to 5.0.2 and using the code efk.efklist.7.action.string="$FConference$0512$Tinvite$$FJoin$"

resolved the issue.

 

much appreciated

 

Cheers

Message 5 of 5