-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Phone Lock
Create an account on the HP Community to personalize your profile and ask a question
04-19-2013 04:21 AM
Hello all am using a polycom soundpoint and i want a situation where by i can lock the phone without authorise acess to it for making calls. But i cant find the phone lock feature on the phone moving to settings>basic>lock phone
please how do i go about it?
Solved! Go to Solution.
Accepted Solutions
04-19-2013 08:19 AM
since this feature was only added in UCS 3.3.0. how then do i upgrade the firm ware of my Polycom SoundPoint IP 335
04-19-2013 04:38 AM
Hello Enodano,
welcome to the Polycom Community.
To my knowledge this feature was only added in UCS 3.3.0
Please check the UCS Admin guide page A - 74
You need to ensure that your Phone can run UCS 3.3.0 or newer Software.
The Standard Lock behavior is described in detail => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-19-2013 08:21 AM
Hello ,
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-22-2013 04:00 AM
Hello Enodano,
would you mind consulting the FAQ before posting new questions ?
The FAQ also contains an answer to your latest question:
Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=
In addition the post above replied by myself brings you to the Update FAQ page which also has this within the post:
Checking the current Software Version:
Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-23-2013 03:09 AM
well have consider the FAQ but am not getting answers like i said am using IP 335 the phone lock feature is suppose to be there but can not find it basically you Press MENU , and then select Settings > Basic > Lock Phone. the lock phone feature which am not seeing.. i have even done the update for the switchvox PBX am using in other for the phones to pick up whatever necessary updates are needed
please what else should i do am not getting answers
04-23-2013 04:03 AM
Hello Enodano,
you replied that your current Version is SIP 3.1.3.0507.
Above does not support this feature and I explained that this was only added in UCS 3.3.0 and you therefore need to update your software.
I have now in addition created a new FAQ post explaining the feature:
Apr 23, 2013 Question: How can I lock my phone?
Resolution: Please check => here <=
I already posted the Link on how to upgrade the Phone and how to check the Software Version so both of these questions have been answered as well.
So please:
- check your software Version as advised
- Upgrade if needed
- follow the new FAQ post
If you still struggle with the above please contact your Polycom reseller and/or follow up the advise in my signature.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-23-2013 05:22 AM
Hello Enodano,
SIP 3.2.6 is not UCS 3.3.0 or higher!
We named our Version SIP up to version 3.2.x
Since UCS 3.3.0 only the name UC Software / UCS is being used.
The SPIP335 can run UCS 4.1.0 Rev B and you can then follow up the post / FAQ
You can see the separate versions on the SPIP335 support site = >here <=
The latest Software can always be found => here <=
Please contact your Polycom reseller for any follow up questions as all information has been provided.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community