Plantronics + Polycom. Now together as Poly Logo

Phone Lock

SOLVED
Enodano
Occasional Advisor

Phone Lock

Hello all am using a polycom soundpoint and i want a situation where by i can lock the phone without authorise acess to it for making calls. But i cant find the phone lock feature on the phone moving to settings>basic>lock phone

 

please how do i go about it?

 

 

 

Message 1 of 12
1 ACCEPTED SOLUTION

Accepted Solutions
Enodano
Occasional Advisor

Re: Phone Lock

since this feature was only added in UCS 3.3.0. how then do i upgrade the firm ware of my Polycom SoundPoint IP 335

View solution in original post

Message 3 of 12
11 REPLIES 11
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Lock

Hello Enodano,

welcome to the Polycom Community.

To my knowledge this feature was only added in UCS 3.3.0

 

Please check the UCS Admin guide page A - 74

 

You need to ensure that your Phone can run UCS 3.3.0 or newer Software.

 

The Standard Lock behavior is described in detail => here <= 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 12
Enodano
Occasional Advisor

Re: Phone Lock

since this feature was only added in UCS 3.3.0. how then do i upgrade the firm ware of my Polycom SoundPoint IP 335

View solution in original post

Message 3 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Lock

Hello ,

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 12
Enodano
Occasional Advisor

Re: Phone Lock

Please How do I check the UCS of my polycom phone running on  Rev. 3.1.3.0507

Message 5 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Lock

Hello Enodano,

 

would you mind consulting the FAQ before posting new questions ?

 

The FAQ also contains an answer to your latest question:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

In addition the post above replied by myself brings you to the Update FAQ page which also has this within the post:

 

Checking the current Software Version:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 12
Enodano
Occasional Advisor

Re: Phone Lock

well have consider the FAQ but am not getting answers like i said am using IP 335 the phone lock feature is suppose to be there but can not find it basically you  Press MENU , and then select Settings > Basic > Lock Phone. the lock phone feature which am not seeing.. i have even done the update for the switchvox PBX am using in other for the phones to pick up whatever necessary updates are needed

 

please what else should i do am not getting answers

Message 7 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Lock

Hello Enodano,

 

you replied that your current Version is SIP 3.1.3.0507.

 

Above does not support this feature and I explained that this was only added in UCS 3.3.0 and you therefore need to update your software.

 

I have now in addition created a new FAQ post explaining the feature:

 

Apr 23, 2013 Question: How can I lock my phone?

Resolution: Please check => here <=

 

I already posted the Link on how to upgrade the Phone and how to check the Software Version so both of these questions have been answered as well.

 

So please:

 

  • check your software Version as advised
  • Upgrade if needed
  • follow the new FAQ post

If you still struggle with the above please contact your Polycom reseller and/or follow up the advise in my signature.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 12
Enodano
Occasional Advisor

Re: Phone Lock

how about this version PolycomSoundPointIP-SPIP_335-UA/3.2.6.0314  and from your post how do i enable the  enhancedFeatureKeys pls

Message 9 of 12
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Lock

Hello Enodano,

 

SIP 3.2.6 is not UCS 3.3.0 or higher!

 

We named our Version SIP up to version 3.2.x

 

Since UCS 3.3.0 only the name UC Software / UCS is being used.

 

The SPIP335 can run UCS 4.1.0 Rev B and you can then follow up the post / FAQ

 

You can see the separate versions on the SPIP335 support site = >here <=

 

The latest Software can always be found => here <=

 

Please contact your Polycom reseller for any follow up questions as all information has been provided.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 12