currently we have used the current UC and bootRom versions for the SoundPoint IP phone but unfutuenately is not upgrading. Even had to set a 3CX Pbx system followed the step by step approach layed out on 3CX site as to how to go about it for the upgrade to be done. Setting up a DHCP server of option 66. I would like to know was your final recomendation on this issue
you are not providing enough information in regards why the upgrade fails. The logs, if the phone can write to the server, should tell you.
I would suggest you work with 3CX if they support provisioning or simply setup your own server.
This is all described in the FAQ and for support please contact your Polycom reseller or Polycom support directly.
My signature below explains this.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's