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Phone Web interface not working / Cannot ping

Occasional Advisor

Phone Web interface not working / Cannot ping

I have a VVX 310 with httpd.cfg enabled and the web server also showing as enabled on the device config menu.


However I cannot seem to ping or open an http / https connection with the phone.


Even after a factory default, I have no luck. The phone is running


If I upload the "ALL" phone config to a server it does not report httpd.cfg.enabled = 1 but I belive that should be the default anyway ...

Message 1 of 3
Polycom Employee & Community Manager

Re: Phone Web interface not working / Cannot ping

Hello shaheed ,

are you sure you see this:




And have either enabled HTTP, HTTPS or both ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Phone Web interface not working / Cannot ping

Turns out there must have been something wrong with my laptop.


I had turned off all firewalls earlierr, but a reboot did the trick.

Message 3 of 3