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Phone Web interface not working / Cannot ping

shahed100
Occasional Advisor

Phone Web interface not working / Cannot ping

I have a VVX 310 with httpd.cfg enabled and the web server also showing as enabled on the device config menu.

 

However I cannot seem to ping or open an http / https connection with the phone.

 

Even after a factory default, I have no luck. The phone is running 5.2.0.8330

 

If I upload the "ALL" phone config to a server it does not report httpd.cfg.enabled = 1 but I belive that should be the default anyway ...

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone Web interface not working / Cannot ping

Hello shaheed ,


are you sure you see this:

 

WebServer_04_1.PNG

 

And have either enabled HTTP, HTTPS or both ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
shahed100
Occasional Advisor

Re: Phone Web interface not working / Cannot ping

Turns out there must have been something wrong with my laptop.

 

I had turned off all firewalls earlierr, but a reboot did the trick.

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