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Phone calls go directly to Voice Mail - DND is not on

Occasional Visitor

Phone calls go directly to Voice Mail - DND is not on

I have a 410 series Polycom phone. I have been using it for over a month with no issues. Yeterday I must have hit some sort of a feature as my phone calls started going directly to VM. I read the user guide and my DND is not active. Up in the far right corner where the time shows- it also flashes a "Fwd.98" message. I have not tried to forward my calls but perhaps this is the issue. Any ideas? Thanks, Bob M

Message 1 of 2
Polycom Employee & Community Manager

Re: Phone calls go directly to Voice Mail - DND is not on

Hello Bob,

welcome to the Polycom Community.

What happens if you simply dial 98?


Do you end up on your voicemail ?


Have you tried pressing the Forward Softkey and disable the call forward?


User Guides and other documentation can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Questions posted here do not follow Polycom’s SLA guidelines.
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The above is necessary in order to track issue internally within Polycom.

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Message 2 of 2