Phone calls go directly to Voice Mail - DND is not on

[marshpro]

I have a 410 series Polycom phone. I have been using it for over a month with no issues. Yeterday I must have hit some sort of a feature as my phone calls started going directly to VM. I read the user guide and my DND is not active. Up in the far right corner where the time shows- it also flashes a "Fwd.98" message. I have not tried to forward my calls but perhaps this is the issue. Any ideas? Thanks, Bob M

[SteffenBaierUK]

Hello Bob,

welcome to the Polycom Community.

What happens if you simply dial 98?

Do you end up on your voicemail ?

Have you tried pressing the Forward Softkey and disable the call forward?

User Guides and other documentation can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[MGStrong]

This is an old thread, but I have a solution that worked for me. When you dial *21, all calls are routed directly to voice mail. To stop calls from being sent straight to voice mail, dial #21. 

[SteffenBaierUK]

Hello @MGStrong ,

Welcome to the Poly Community.

Thanks for the contribution but this completely depends on the system and therefore your statement may be completely incorrect.

This has nothing to do with a Polycom phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[YankeeChic]

I used the #21 and *21 with  my Polycom phone and disabled calls going directly to voicemail. Thank you!!!