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Phone cannot download cfg file from server.

Occasional Contributor

Phone cannot download cfg file from server.


  This all started when we Upgraded Avaya Session Manager to 7.1 and all Our Polycoms IP5000. 7000 an Duo were on a old platform and cant answer any incomming calls. I downloaded the new UC along with the boot  from a FTP server we were using for Spectralink 8440 units. and now have the updated software to the unit 4.0.14.

However would like to upload the extension and Lable info from the FTP to the unit. I must be doing something wrong since I know its not a firewall issue. Here are some snaps of the MAC.cfg // Reg-Basic and SIP basic files   Can you assist?

I was using the Provisioning guide from Polycom but it does not seem to work. Thnaks Joe

Polycom Employee & Community Manager

Re: Phone cannot download cfg file from server.

Hello @jvc590,


welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.


I suggest you check:


Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=


You managed to mess up the file structure so the phone cannot load its configuration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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