I've recently moved location (and ISP) and the phone (Soundpoint IP 320 SIP) no longer loads and is unable to make / receive calls.
My new ISP is Sky and all other internet connectivity works well.
Using the handset at another location works perfectly.
I've checked with Sky that no ports, or similar, are closed.
An error that I do see is:
'Config file error
Error is 0x0"
Any help much appreciated.
On another handset, at the same location, I get the following during the phone's booting:
"Could not contact boot server. Using existing conf.
Error loading 0004f224a8a6.cfg"
The phone then reboots and we go around in that loop.
welcome to the Community.
We kindly encourage users in the FAQ to use the search function first before posting a new Issue as many questions have already been answered.
Using the forum search alone I found the answer to your second query => here <=
Searching the Admin Guide, guessing your Software Version, as advised in the FAQ I found the answer to your first query:
Config file error. Error is <Hex #>
If there is an error in the configuration file, you will not be able to reboot the phones.
You must review the provisioning server configuration, make the correction, and reapply the configuration file by restarting the phones.
This error also happens when phone does a restart (not a reboot) and finds a newer version of BootROM or application; this triggers a reboot.
Usually this error is self-recoverable.
Please utilize the Community with the FAQ and search function in order to fix your issue.
Polycom Global Services
Thanks for that.
Some form of 'progress'.
The phone now boots, inasmuch as I can now dial a number which causes the recipient phone to ring.
However, when the call is answered - there's silence on both ends - the call then quits after about 5 seconds.
If a call is made to this unit, it doesn't ring and bounces to a colleage, as if it were engaged.
Anyone seen that before? (I've done a search and not seemed to find anything similar)