Phone not requesting cfg file from server.

Anonymous · ‎06-15-2016

I can see the phone login to FTP but it never requests <MAC>.cfg file. I assume this is a phone issue, since Aastra phones work properly. I have tried on IP430 and IP560 phones with same results. I'm using FreePBX 13 Distro and DHCP is handing out information correctly. Any ideas?

Wed Jun 15 12:21:43 2016 [pid 7187] CONNECT: Client "10.1.7.53"
Wed Jun 15 12:21:43 2016 [pid 7187] FTP response: Client "10.1.7.53", "220 (vsFTPd 2.2.2)"
Wed Jun 15 12:21:43 2016 [pid 7187] FTP command: Client "10.1.7.53", "USER kfspbx"
Wed Jun 15 12:21:43 2016 [pid 7187] [kfspbx] FTP response: Client "10.1.7.53", "331 Please specify the password."
Wed Jun 15 12:21:43 2016 [pid 7187] [kfspbx] FTP command: Client "10.1.7.53", "PASS <password>"
Wed Jun 15 12:21:43 2016 [pid 7186] [kfspbx] OK LOGIN: Client "10.1.7.53"
Wed Jun 15 12:21:43 2016 [pid 7188] [kfspbx] FTP response: Client "10.1.7.53", "230 Login successful."
Wed Jun 15 12:21:43 2016 [pid 7188] [kfspbx] FTP command: Client "10.1.7.53", "PWD"
Wed Jun 15 12:21:43 2016 [pid 7188] [kfspbx] FTP response: Client "10.1.7.53", "257 "/tftpboot""
Wed Jun 15 12:21:43 2016 [pid 7188] [kfspbx] FTP command: Client "10.1.7.53", "PASV"
Wed Jun 15 12:21:43 2016 [pid 7188] [kfspbx] FTP response: Client "10.1.7.53", "227 Entering Passive Mode (10,1,7,250,197,207)."

SteffenBaierUK · ‎06-15-2016

Hello ksupport,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

In addition does the phone upload any logs and have you checked these yet?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-15-2016

IP 560 with Bootblock - 3.0.2.0024, updater - 5.0.2.12692, SIP - 4.1.0.84959

IP 430 with Bootblock - 2.7.0 (11402_001), Boot Loader - 4.1.2.0037, SIP - 3.2.7.0198

Thanks

SteffenBaierUK · ‎06-15-2016

@SteffenBaierUK wrote:

In addition does the phone upload any logs and have you checked these yet?

Please answer all questions

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-16-2016

I see the phone acessing the logs folder but no attempt to upload anything.

Thu Jun 16 13:15:07 2016 [pid 31380] CONNECT: Client "10.1.7.53"
Thu Jun 16 13:15:07 2016 [pid 31380] FTP response: Client "10.1.7.53", "220 (vsFTPd 2.2.2)"
Thu Jun 16 13:15:07 2016 [pid 31378] [kfspbx] FTP command: Client "10.1.7.53", "CWD contacts"
Thu Jun 16 13:15:07 2016 [pid 31378] [kfspbx] FTP response: Client "10.1.7.53", "250 Directory successfully changed."
Thu Jun 16 13:15:07 2016 [pid 31378] [kfspbx] FTP command: Client "10.1.7.53", "PASV"
Thu Jun 16 13:15:07 2016 [pid 31378] [kfspbx] FTP response: Client "10.1.7.53", "227 Entering Passive Mode (10,1,7,250,234,128)."
Thu Jun 16 13:15:07 2016 [pid 31380] FTP command: Client "10.1.7.53", "USER kfspbx"
Thu Jun 16 13:15:07 2016 [pid 31380] [kfspbx] FTP response: Client "10.1.7.53", "331 Please specify the password."
Thu Jun 16 13:15:07 2016 [pid 31380] [kfspbx] FTP command: Client "10.1.7.53", "PASS <password>"
Thu Jun 16 13:15:07 2016 [pid 31379] [kfspbx] OK LOGIN: Client "10.1.7.53"
Thu Jun 16 13:15:07 2016 [pid 31381] [kfspbx] FTP response: Client "10.1.7.53", "230 Login successful."
Thu Jun 16 13:15:07 2016 [pid 31381] [kfspbx] FTP command: Client "10.1.7.53", "PWD"
Thu Jun 16 13:15:07 2016 [pid 31381] [kfspbx] FTP response: Client "10.1.7.53", "257 "/tftpboot""
Thu Jun 16 13:15:07 2016 [pid 31381] [kfspbx] FTP command: Client "10.1.7.53", "CWD logs"
Thu Jun 16 13:15:07 2016 [pid 31381] [kfspbx] FTP response: Client "10.1.7.53", "250 Directory successfully changed."
Thu Jun 16 13:15:07 2016 [pid 31381] [kfspbx] FTP command: Client "10.1.7.53", "PASV"
Thu Jun 16 13:15:07 2016 [pid 31381] [kfspbx] FTP response: Client "10.1.7.53", "227 Entering Passive Mode (10,1,7,250,57,32)."
Thu Jun 16 13:15:14 2016 [pid 31383] CONNECT: Client "10.1.7.53"

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