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Phone only works with FTP server

Latman
Occasional Visitor

Phone only works with FTP server

We recently purchased some Soundpoint ip500 phones to replace broken ip5oo at one of our sites.  However these phones only works with a FTP server.  Our provisioning server only uses TFTP.  Is there any way to change this on our phones?  I've already tried reflashing the phones and nothing seems to work.  Any help would be greatly appreciated.  

Thanks,

 

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone only works with FTP server

Hello Latman,

welcome to the Polycom Community.

A good starting point is usually providing the working Phones Software Version and the non working phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Latman
Occasional Visitor

Re: Phone only works with FTP server

They are both on bootrom 3.2.3 and Software 2.1.2 not .3. sorry about that. 

 

 Thanks,

 

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone only works with FTP server

Hello Latman,

 

I am still not sure if I fully understand your issue.

 

Does the phone not have a TFTP option in the menu or is there another issue.

 

Unfortunately these old SoundPoint IP phones are end of sale and end of support since mid 2011 so there is not a lot you can do other than possibly adding a FTP server into your network.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Latman
Occasional Visitor

Re: Phone only works with FTP server

Yes it does have the TFTP option, however it will not contact the TFTP server.  It just sits at "checking application".  I've even manually set it up to point to the TFTP server and receive the same results.

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone only works with FTP server

Hello Latman,

A wireshark trace or the phone logs should show what is going on.

As a Polycom employee I am unable to provide you with free support so you either need to wait for another community member or contact Polycom support.

Best regards

Steffen Baier
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
Latman
Occasional Visitor

Re: Phone only works with FTP server

Okay Thanks Steffen.

 

 

Message 7 of 7