Phone overwhelmed with more than 3 BLF indicators - I must be doing something wrong here

[Anonymous]

Hi folks!  Hope you are having a great day!

I am hoping for a little help on a problem I am having with VVX 310 and 410 phones using either BLF or Buddy watch.

The customer wants to monitor the status of about 11 extensions which are all in a ring group.

When a call comes in, it seems to be taking a lot of the phones time to get updates on all the extensions.

I would like to start by disable ring notification, to see if that would simplify things, but am not sure how.

This is what I have now.

 Version 5.3.0.12074

<attendant.behaviors>
<attendant.behaviors.display>
<attendant.behaviors.display.remoteCallerID attendant.behaviors.display.remoteCallerID.automata="0" attendant.behaviors.display.remoteCallerID.normal="1">
</attendant.behaviors.display.remoteCallerID>
<attendant.behaviors.display.spontaneousCallAppearances attendant.behaviors.display.spontaneousCallAppearances.automata="0" attendant.behaviors.display.spontaneousCallAppearances.normal="0">
</attendant.behaviors.display.spontaneousCallAppearances>
</attendant.behaviors.display>
</attendant.behaviors>
 
attendant.resourceList.5.address="sip:206@x.x.x.x" attendant.resourceList.5.label="Steve" attendant.resourceList.5.type="normal" 

(x.x.x.x is a place holder the ip address is correct in the actual code)

In my testing, a couple of BLF's set up this way seem to be fine, having 10 is really causing the phone to be unusable.

All he really wants is to see a red light if the extension is busy, nothing more.  No caller ID, no ability to answer the call.

Just the busy light.

Is there any way to make this simpler?

I tried this using buddy watch, and had a simlar effect.  It took about 1/2 second per watched extension before I was able to pick up a call.

Thanks in advance for your advice on this matter!

Chuck

[SteffenBaierUK]

Hello Chuck,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Fair enough.

Version  5.3.0.12074

[SteffenBaierUK]

Hello Chuck,

5.3.2 is due to be release shortly so I suggest you test with that version and if you still have issues after this please work with your Polycom reseller to get this to the attention of our Support team.

We would need your configuration and an unfiltered wireshark trace when opening a ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services