Solved: Re: Phone rejects the call.

nikita · ‎08-23-2012

Hi,

Our PBX setting is set to ring the phone for 1 hour. But the phone(polycom 601) rejects the call after 1 min.

SIP/2.0 603 Decline
Via: SIP/2.0/UDP 2******:5060;branch=z9hG4bK7e791b67;rport=5060
From: "Marina" <sip:*****@******>;tag=as6fca70d0
To: <sip:******@******:5060>;tag=C34603E5-B20582A8
CSeq: 102 INVITE
Call-ID: 1430989d6e4e0e945c8bc1e90188f6e7@*******:5060
Contact: <sip:*******@82.117.232.33:1026>
Record-Route: <sip:*********;lr=on;ftag=as6fca70d0>
User-Agent: PolycomSoundPointIP-SPIP_601-UA/3.1.8.0070
Accept-Language: en
Content-Length: 0

Please advise.

SteffenBaierUK · ‎08-23-2012

Hello nikita,

Please ensure that you check the SIP Admin Guide matching your phones software before posting.

The latest Admin Guide for SIP 3.1.8 is SIP 3.1

Page A - 64:

Please ensure to provide some feedback if this reply has helped you and mark this post as fixed so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎08-23-2012

Hello nikita,

Please ensure that you check the SIP Admin Guide matching your phones software before posting.

The latest Admin Guide for SIP 3.1.8 is SIP 3.1

Page A - 64:

Please ensure to provide some feedback if this reply has helped you and mark this post as fixed so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post