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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-11-2013 01:25 PM

HP Recommended

 I have an odd case where when 10 or 11 is dialed while the phone is offhook (Not using the onhook and Send method), the phone sends an INVITE although there is nothing matching in the digitmap.  Of course the SIP server responds with 484 address incomplete.  The phone then asks for more digits.  See digitmap below:

 

<dialplan>
                <dialplan.impossibleMatchHandling="2" dialplan.removeEndOfDial="1">
                <digitmap dialplan.digitmap="[4-9]11|933|011xxx.T|1[2-9]xxxxxxxxx|[2-9]xxxxxxxxx|" dialplan.digitmap.timeOut="3"/>

 

Why is the phone matching 10 and 11 and sending an Invite?

 

2 REPLIES 2

‎09-11-2013 01:30 PM

HP Recommended

ETA:  The phones are Polycom 650s with Bootrom 4.3.1.0440 and SIP 3.2.4.0267

Was this reply helpful? Yes No

‎09-12-2013 02:45 AM

HP Recommended

Hello smference,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

Above includes steps on how to troubleshoot the digitmap via log files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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Was this reply helpful? Yes No
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