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Phone sends INVITE when 10 or 11 is dialed, although there is nothing in the digit map that matches

Occasional Contributor

Phone sends INVITE when 10 or 11 is dialed, although there is nothing in the digit map that matches

 I have an odd case where when 10 or 11 is dialed while the phone is offhook (Not using the onhook and Send method), the phone sends an INVITE although there is nothing matching in the digitmap.  Of course the SIP server responds with 484 address incomplete.  The phone then asks for more digits.  See digitmap below:

 

<dialplan>
                <dialplan.impossibleMatchHandling="2" dialplan.removeEndOfDial="1">
                <digitmap dialplan.digitmap="[4-9]11|933|011xxx.T|1[2-9]xxxxxxxxx|[2-9]xxxxxxxxx|" dialplan.digitmap.timeOut="3"/>

 

Why is the phone matching 10 and 11 and sending an Invite?

 

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2 REPLIES 2
Occasional Contributor

Re: Phone sends INVITE when 10 or 11 is dialed, although there is nothing in the digit map that matc

ETA:  The phones are Polycom 650s with Bootrom 4.3.1.0440 and SIP 3.2.4.0267

Message 2 of 3
Polycom Employee & Community Manager

Re: Phone sends INVITE when 10 or 11 is dialed, although there is nothing in the digit map that matc

Hello smference,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=

 

Above includes steps on how to troubleshoot the digitmap via log files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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