Phone shut down when connected to PC

Occasional Visitor

Phone shut down when connected to PC

Hello,

 

I'm recently use Polycom VVX 311, everytime I try to connect cables from the phone to PC to get internet connection, the phone itself shut down... I've look the instruction  /t5/image/serverpage/image-id/4670iD4CD66C77E9CF0F7/image-size/original?v=mpbl-1&px=-1 and even the IT person in my office couldnt get a solution for this. Could you help please?

 

Thank you.

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: Phone shut down when connected to PC

Hello @Chaleed,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your actual question I have never heard of this. Can you maybe attach a video clip that shows the phone shutting down?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Visitor

Re: Phone shut down when connected to PC

Hi, the UC / SIP version is 5.7.0.11768

Message 3 of 5
Polycom Employee & Community Manager

Re: Phone shut down when connected to PC


SteffenBaierUK wrote:

Hello @Chaleed,

 

To answer your actual question I have never heard of this. Can you maybe attach a video clip that shows the phone shutting down?




 

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Highlighted
Polycom Employee

Re: Phone shut down when connected to PC

Just like Steffen I haven't seen this before and a video would help.

 

* If you power the phone with an AC adapter do you still have the issue?

* Is it all phones?

* On a different network or switch do you still have the same issue?

* Is there any configuration of network or switch that allows the phone to not shut down?

 

 

Message 5 of 5