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PhoneLock default authorized entry removal

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Valued Contributor

PhoneLock default authorized entry removal

Hi

 

I was just wondering if there is any way to get rid of the default authorized 911 entry when you enable the phone lock feature?

 

Current software version :

4.1.5.3284 - various VVX models

 

Currently config is:

 

  <phoneLock/>
   <phoneLock.enabled phoneLock.enabled="1" />
   <phoneLock.authorized.1.description phoneLock.authorized.1.description="Emergency Calls" />
   <phoneLock.authorized.1.value phoneLock.authorized.1.value="999" />
  <phoneLock/>

 

However when placed in lock mode>new call there are 2 options:

 

1 Emergency (911)

2 Emergency Calls (999)

 

I can see that number 2 is what I have specified however where does 911 come from and how can I remove it?

 

Many thanks

 

Dave

Message 1 of 8
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Polycom Employee & Community Manager

Re: PhoneLock default authorized entry removal

Hello Dave,

to my knowledge this is working as designed.

 

The 911 is a hard coded Value for the USA and other countries.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 8
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Polycom Employee & Community Manager

Re: PhoneLock default authorized entry removal

Hello Dave,

to my knowledge this is working as designed.

 

The 911 is a hard coded Value for the USA and other countries.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 8
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Valued Contributor

Re: PhoneLock default authorized entry removal

Thanks for clarification Steffen

 

Best regards

 

Dave

Message 3 of 8
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Occasional Advisor

Re: PhoneLock default authorized entry removal

 

I found I was able to replace the default 911 handling with Australia's (000) with the following:

 

<dialplan dialplan.1.e911dialmask="112;106" dialplan.1.e911dialstring="000" dialplan.routing.emergency.1.value="000" />

 

I can now dial a three-digit extension of 911 without it being classed as an Emergency call, and when the phone's locked, 000 is now the top option, without me needing to add it to the phoneLock.authorized list.

 

(FYI, this is on a 410 and a 500 running 5.0.1.5669 and registered to Lync 2013).

 

 

- Greig.

Message 4 of 8
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Frequent Advisor

Re: PhoneLock default authorized entry removal

I am having the same issue-

 

The phone is in a nursing home and patience with Dementia keep calling 911- I setup Phonelock but because of the authorized emergency number.......

Message 5 of 8
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Polycom Employee & Community Manager

Re: PhoneLock default authorized entry removal

Hello SamF,

did you try the approach as replied by the community member prior to your post?

 

If this does not work for you I can only ask you to please raise this via your Polycom reseller as a feature request via a Polycom sales engineer and provide a business proposal why this would be required.

Above is needed in order to track this internally within Polycom and evaluate the request and prioritize this based on the feasibility and the general impact on other features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
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Frequent Advisor

Re: PhoneLock default authorized entry removal

I did end up using the above method.

 

I send calls to a random number that plays a message. "In order to actually call emergency they need to unlock the phone and dial 911".

 

I guess I will put the request in to my reseller.

Message 7 of 8
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Occasional Advisor

Re: PhoneLock default authorized entry removal


@SamFwrote:

I did end up using the above method.

 

I send calls to a random number that plays a message. "In order to actually call emergency they need to unlock the phone and dial 911".

 

I guess I will put the request in to my reseller.


I just want to clarify you used something like:

 <dialplan dialplan.1.e911dialmask="911" dialplan.1.e911dialstring="redirected number" dialplan.routing.emergency.1.value="whatever you want to displayin the auth list" />

 

thanks

Message 8 of 8