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PhoneLock default authorized entry removal

SOLVED
Valued Contributor

PhoneLock default authorized entry removal

Hi

 

I was just wondering if there is any way to get rid of the default authorized 911 entry when you enable the phone lock feature?

 

Current software version :

4.1.5.3284 - various VVX models

 

Currently config is:

 

  <phoneLock/>
   <phoneLock.enabled phoneLock.enabled="1" />
   <phoneLock.authorized.1.description phoneLock.authorized.1.description="Emergency Calls" />
   <phoneLock.authorized.1.value phoneLock.authorized.1.value="999" />
  <phoneLock/>

 

However when placed in lock mode>new call there are 2 options:

 

1 Emergency (911)

2 Emergency Calls (999)

 

I can see that number 2 is what I have specified however where does 911 come from and how can I remove it?

 

Many thanks

 

Dave

Message 1 of 8
7 REPLIES
Polycom Employee & Community Manager

Re: PhoneLock default authorized entry removal

Hello Dave,

to my knowledge this is working as designed.

 

The 911 is a hard coded Value for the USA and other countries.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Valued Contributor

Re: PhoneLock default authorized entry removal

Thanks for clarification Steffen

 

Best regards

 

Dave

Message 3 of 8
Frequent Visitor

Re: PhoneLock default authorized entry removal

 

I found I was able to replace the default 911 handling with Australia's (000) with the following:

 

<dialplan dialplan.1.e911dialmask="112;106" dialplan.1.e911dialstring="000" dialplan.routing.emergency.1.value="000" />

 

I can now dial a three-digit extension of 911 without it being classed as an Emergency call, and when the phone's locked, 000 is now the top option, without me needing to add it to the phoneLock.authorized list.

 

(FYI, this is on a 410 and a 500 running 5.0.1.5669 and registered to Lync 2013).

 

 

- Greig.

Message 4 of 8
Frequent Advisor

Re: PhoneLock default authorized entry removal

I am having the same issue-

 

The phone is in a nursing home and patience with Dementia keep calling 911- I setup Phonelock but because of the authorized emergency number.......

Message 5 of 8
Polycom Employee & Community Manager

Re: PhoneLock default authorized entry removal

Hello SamF,

did you try the approach as replied by the community member prior to your post?

 

If this does not work for you I can only ask you to please raise this via your Polycom reseller as a feature request via a Polycom sales engineer and provide a business proposal why this would be required.

Above is needed in order to track this internally within Polycom and evaluate the request and prioritize this based on the feasibility and the general impact on other features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Frequent Advisor

Re: PhoneLock default authorized entry removal

I did end up using the above method.

 

I send calls to a random number that plays a message. "In order to actually call emergency they need to unlock the phone and dial 911".

 

I guess I will put the request in to my reseller.

Message 7 of 8
Highlighted
Occasional Advisor

Re: PhoneLock default authorized entry removal


@SamFwrote:

I did end up using the above method.

 

I send calls to a random number that plays a message. "In order to actually call emergency they need to unlock the phone and dial 911".

 

I guess I will put the request in to my reseller.


I just want to clarify you used something like:

 <dialplan dialplan.1.e911dialmask="911" dialplan.1.e911dialstring="redirected number" dialplan.routing.emergency.1.value="whatever you want to displayin the auth list" />

 

thanks

Message 8 of 8