Phones are not getting the contact directory xml file

[bigfish]

My VVX500 is not getting the 000000000000-directory.xml file from the FTP server.  I know the FTP server is working as the phones are getting updated cfg files.  I have checked the following:

- Local directory on the phone shows empty

- There is mac-directory.xml on created the FTP server

- I tried reset the phone to factory default and format phone's file system

- UCS on the phone is 4.1.2

My phone has Lync profile enabled.  Will it prevent the phone from getting the xml file?  Thanks.

Shawn

[SteffenBaierUK]

Hello Shawn,

this sounds like an issue we had a similar report already (VESC-2153 / 1-238801021).

Please raise a ticket with Polycom support and quote above reference and provide the following:

Please raise a ticket with your Polycom reseller to bring this to the attention of Polycom support.

• Wireshark Trace of the Phone booting up until issue is reproduced (if reproducible)
• Phone Configuration files
• -app.log and -boot.log as a complete set (via Syslog or FTP server with append allowed)

You will need the following Log Levels:

logs clist,1
logs cfg,1
logs curl,1

Best Regards

Steffen Baier

[bigfish]

FYI, if I use FTP's IP instead of hostname, the phones are able to get the xml file.

I need to disable new message alert tone, and tried the following suggestion from another post, but it's not working.

<sound_effects>
        <patterns>
            <MISCELLANEOUS>
                <MESSAGE_WAITING
                se.pat.misc.1.name="message waiting"
              se.pat.misc.1.inst.1.type="chord"
              se.pat.misc.1.inst.1.value="0"
              se.pat.misc.1.inst.2.type="chord"
              se.pat.misc.1.inst.2.value="0"
              se.pat.misc.1.inst.3.type="chord"
              se.pat.misc.1.inst.3.value="0"/>
          </MISCELLANEOUS>
      </patterns>
   </sound_effects>

My VVX500 is running 4.1.2.

Shawn

[SteffenBaierUK]

Hello Shawn,

as mentioned the issue with the directory should be raised via your Polycom reseller.

In addition your new issue may be an example of pre- UCS 3.3.x Software.

Run it via the cfcUtility or check the se.pat.cat Parameter.

I am quite sure we already discussed that here in the community so the search should help or again raise it via your Reseller.

Best Regards

Steffen Baier